Change management is a structured approach for transitioning individuals, teams, and organizations from a current state to a desired future state.
Primary Implication
Complacent employees who are too accepting of the status quo, mediocrity, or stagnation result in a lack of attention to what the customer wants and expects from your company now and in the future. Allow this to exist, and you will go out of business.
Overview
Change and adaptation are necessary to the process of evolution, whether in nature or business.
Those who don’t make the necessary changes will not survive, let alone prosper. Charles Darwin observed, “It is not the strongest of species that survive, nor the most intelligent, but the most responsive to change.” And how do we respond to change? By adaptation. It’s a process, and it won’t happen overnight.
Whenever the belief is present that your customers are satisfied with your product and that it is fine just the way it is, you have a problem.
Failing to continuously improve your product and services by solving customer problems better as you reduce your Cost of Goods Sold means you will make less money. Allow key people in your organization to fight against efforts to change what and how you do things, so you make more money is another leading cause of business failure.
