If you don’t know what the critical success factors (CSFs) to your making more money, then you will never make the money you desire. Your opportunity is to identify one CSF for sales, one for operations, and one for finance. Be sure to include what key metric should be associated with each CSF and how you will collect the data to evaluate the metrics. This is the only way to know if you identified a CSF by tracking how your profits and cash flow change with your CSF key metric results.
Overview
Results-oriented managers ensure that planning, organizing, leading, and controlling both their employees and their fixed assets combine to deliver cost-effectively on the accountabilities set in their profit plan. Simply put, the best managers hold themselves accountable for their results.
The following responsibilities are among the top ten critical success factors common to every accountable manager:
- Be a role model in your observance and practice of company policies and procedures.
- Accept and understand all duties, standards, and responsibilities delegated to you.
- Faithfully attend to all assigned duties, and when necessary, take the initiative within your authority to act on unanticipated matters as they arise.
- Have the confidence to develop recommendations for improvements or modifications within your authority without being told.
- Cultivate the ability to establish cooperation, coordination, and discipline among subordinates and peers.
- Develop sufficient knowledge to train subordinates at all levels and the desire to develop select individuals to become leads, then supervisors.
- Simplify all activities to the essential tasks by eliminating marginal work and nonproductive effort.
- Maintain operating records of the quality and quantity of work performed, planning, and rescheduling work to improve workflow and increase production as needed.
- Remain personally accountable for properly performing all duties assigned to the position and the supervised organizational unit.
- Be willing to honestly evaluate the performance of all subordinates, particularly those who may need progressive discipline.
Use the 7-P Framework to confirm how your business is modeled to make money if you struggle with identifying your Management Critical Success Factors for Sales, Operations, and Finance.
